Frequently Asked Questions

Here are a few of our most frequently asked questions. Don't see your question? Contact us here.


    How long will it take to get my order?

    While we try to get orders out as fast as possible, it may takes us up to 5 business days to fulfill and ship your order. If you'd like to receive your order sooner, you may select a faster shipping option at checkout.

    I need to cancel or change my order.

    If you selected the wrong item or simply need to cancel your order, please email our support team and we will be more than happy to assist you.

    When will my card be charged?

    Your card will be charged once you place your order. If there is an issue fulfilling a product in the order, we may issue a refund for those products. As always, if there is an issue with something please contact us.

    Where do you ship?

    Cascade Crest Tools is proud to offer shipping to many countries across the world. You can select the shipping cost and speed before you place your order. Some countries have strict customs regulations, and we cannot ship some items. Please ask us before you place your order if you believe there might be an issue. Cascade Crest Tools is not responsible for customs fees.

    I am a retailer and would like to purchase wholesale products.

    Please contact our support team for wholesale inquiries.

    Do we have a physical store?

    In order to maximize our efficiency, we have decided not to open a retail location of our own. Our company is proud to already be in thousands of stores worldwide with our authorized retailers.

    I am having difficulties with

    If you are having issues with our website, please email our support team and we would be more than happy to make changes or help you navigate. 

    I can't find a product.

    If you need help finding a product, you can use the search bar at the top of your screen or you can contact us directly through our support team!

    I saw another store selling your products.

    Cascade Crest Tools' products are sold at many fine retailers worldwide. For a complete list of authorized retailers, please click here. If you suspect that a company is selling our products without our permission, please reach out to us via our support email.